Who these terms are between
These terms govern use of Kandidatos, operated by LUZA TECNOLOGIA PORTUGAL Lda, NIPC 517 143 895, with registered office at Rua dos Lusíadas, n.º 4 A&B, 1300-370 Lisboa, Portugal (“we”, “us”), by the organisation that has entered into a subscription with us (“you”, “the client”).
They apply alongside our privacy policy and the data processing agreement signed in the portal before the first submission. Where the data processing agreement and these terms conflict on the handling of candidate data, the data processing agreement prevails.
The service
Kandidatos provides two products, licensed separately or together:
- ProfileSync rebuilds a submitted CV as a standardised document using a template agreed with you.
- ProfileScore compares submitted CVs against a vacancy you supply and returns a ranked report with the evidence behind each score.
Both are accessed through a web portal we host. There is no software for you to install.
Credits and billing
The service is prepaid. You buy a quarterly bundle of credits and consume them as work is done.
| Item | Cost |
|---|---|
| One standardised CV (ProfileSync) | 1 credit |
| One scored CV (ProfileScore) | 3 credits |
You pay for what arrives. When a batch starts, a hold is placed for its full size. Credits are charged only for documents actually delivered, and the hold is released in full when the batch ends. A CV that fails to process costs you nothing. Every movement is recorded as a row in a credit ledger visible in your portal.
Unused credits roll over while your subscription remains active. Credits have no cash value, are not refundable once consumed, and when a subscription ends, any remaining balance is held for twelve months. If you subscribe again within that period it is restored in full; after twelve months any remaining balance lapses.
Onboarding is charged once and covers configuring your account, the data processing agreement and support with your first batch. If you bring your own CV template, instrumenting it and testing it against real CVs is charged separately, once per template.
Bundles, top-ups and onboarding are paid in advance by card through our payment provider, Stripe. Credits are added to your balance once the payment is confirmed. Invoices are issued by LUZA TECNOLOGIA PORTUGAL Lda.
Prices exclude VAT. Clients established in Portugal are charged VAT at the applicable Portuguese rate. Clients established outside Portugal are invoiced without Portuguese VAT; business clients in the European Union account for VAT themselves under the reverse-charge mechanism and must provide a valid VAT number.
Your data and your obligations
You retain ownership of the CVs you submit, the templates you provide, and the documents and reports produced for you.
You are the controller of candidate data and you confirm that:
- you have a lawful basis for processing every CV you submit, and have given candidates whatever information the law requires;
- you will not submit data outside the scope of recruitment for a role you are genuinely working on;
- you will keep portal credentials secure and are responsible for what your users do with them;
- you will set a retention period appropriate to your own obligations.
AI output and your judgement
The service does not make hiring decisions and must not be used as though it does.
Scores, rankings and recommendations are decision support for a human reviewer. Nothing is auto-rejected and no candidate is filtered out before you see them.
You agree not to use the output as the sole basis for rejecting a candidate or for any other decision producing legal or similarly significant effects on a person, and to keep meaningful human review in your process.
Output is generated by AI from the documents you supply. It may contain errors, and identical inputs can produce slightly different scores between runs. We do not warrant that output is accurate, complete or fit for a particular hiring decision. Verifying a candidate's claims remains your responsibility.
How the AI works, what it reads, what it never does and its known limits are described in How we use AI. Use the service as described there.
Under the EU Artificial Intelligence Act, AI systems used to evaluate job candidates are classed as high-risk. For Kandidatos, we act as the provider of the system and you act as its deployer. To support that, you agree to:
- use the service in line with these terms and with How we use AI, which serves as its instructions for use;
- assign the review of output to people who understand the service and its limits, and who have the authority to disregard or override a score or recommendation;
- tell candidates that AI-supported tools are used in your recruitment process, where the law requires it;
- tell us without delay at hello@kandidatos.com if you notice output that suggests a malfunction, a systematic error or unfair treatment of a group of candidates.
We will keep this page and How we use AI up to date as the obligations under the AI Act come into application, and tell you of changes that affect how you use the service.
Acceptable use
You may not: use the service to process data you have no right to process; attempt to re-identify, scrape or extract data belonging to other clients; probe or interfere with the platform's security; resell or provide the service to third parties without our written agreement; or use output to build a competing product.
We may suspend an account that puts the platform, other clients or candidates at risk, and will tell you why.
Intellectual property
The platform, its software, prompts, templates we author and its documentation remain ours. Your template, your branding and your content remain yours; you grant us only the licence needed to run the service for you.
Documents and reports generated for you are yours to use without restriction.
Availability and support
We aim to keep the service available during business hours and to process submitted batches promptly. No availability target or support response time is guaranteed.
Support is by email at hello@kandidatos.com on Portuguese business days. We aim to reply within two business days.
Planned maintenance will be notified in advance where practical.
Liability
Each party is liable to the other for damage caused by its breach of these terms, within the limits below.
Cap. Our total liability arising out of or in connection with the service, these terms and the data processing agreement, in any twelve-month period, is limited to the fees you paid us in the twelve months before the event giving rise to the claim.
Excluded loss. Neither party is liable for indirect or consequential loss, including loss of profit, revenue, business, opportunity or goodwill, or for loss arising from a hiring decision taken by you.
What is not limited. Nothing in these terms limits or excludes liability for wilful misconduct or gross negligence, for death or personal injury, for fraud, or any other liability that cannot be limited or excluded under applicable law.
Your data. You are responsible for having the right to submit every CV and job description you upload, and you will hold us harmless against claims by third parties arising from data you submitted without that right.
Events outside our control. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of the underlying Microsoft platform, provided we take reasonable steps to limit their effect.
Term and termination
The subscription runs for the quarter purchased and continues quarter by quarter until either party gives notice. Notice can be given by email at any time and takes effect at the end of the quarter already paid for; no refund is due for the remainder of that quarter.
Either party may terminate for material breach that is not remedied within 30 days of written notice.
On termination you may export documents and reports still within their retention window. After termination, candidate data is deleted in accordance with the data processing agreement and your retention setting.
Changes
We may update these terms. Material changes will be notified to the account contact at least 30 days before they take effect, and continued use after that date constitutes acceptance.
Governing law
These terms are governed by the laws of Portugal. The courts of Lisbon have exclusive jurisdiction over any dispute arising from them, without prejudice to any mandatory rules that apply to you.
Contact
Questions about these terms, or questions and concerns about how Kandidatos works and the results it produces: hello@kandidatos.com.